Payment & Refunds

Is shopping at Tokio Essence safe?

Tokio Essence takes your shopping experience seriously. We partner with world best eCommerce platform to provide you a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We accept payment via Paypal and Stripe for credit card in order to make it convenient for you. We do not sell nor share your private information to 3rd party.
Our eCommerce platform runs on high encryption for your accounts and credit card processing, backed by reputable scalable hosting.

What kind of payment is accepted at Tokio Essence?

  • Credit Card (Visa/Mastercard/AMEX)
  • Paypal

Why does my order status show "payment pending"? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us and do not re-create your order to prevent duplication