Shipping & Delivery

1. What are your delivery options and how much is shipping?
We offer Tiered Shipping throughout Singapore except for restricted areas. Please provide us with a valid shipping address and contact details.

♦ A shipping fee will apply if your minimum purchase amount falls below minimum shipping after discounts. 
♦ We are closed for delivery on Saturdays, Sundays and on Singaporean Public Holidays
♦ Shipping may take longer during sale periods, holidays and extreme weather

The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. 
In the event that the wrong address is indicated in the order, and the package is delivered, Tokio Essence will not be liable for any replacement or refund. 
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

2 Can I choose a time slot?
You may choose a time slot if you choose Standard+ with Time Slots or Next Day Shipping at the checkout page

  • 9:00 12:00
  • 12:00-15:00
  • 15:00-18:00
  • 18:00-22:00

3 Can I upgrade my delivery methods afterward?
Unfortunately once your order has been paid and processed, we are unable to change your Shipping Method.

4. Can I collect my order directly from Tokio Essence?
You may self collect at our warehouse located at 43 Tuas View Place, Singapore 637886.

5. What should I do if my order has not arrived?
Please allow up to 4 working days for your parcel to arrive. There are occasional held up due to high volume during peak periods. Please email us hello@tokioessence.com and we will get you in touch with our partner courier

6. Will I get charged for a re-delivery?
If we attempt to deliver your order, but you are not present to receive it; we will re-deliver on the next available date. Please note, there is a re-delivery fee of S$10 if your delivery fails 2x